Effective from 06.09.2017
Flexound Systems Oy (Business ID 25433635-3) sells in Taikofon® Shop products to private persons within the EU. The customers in Finland, please place your order in www.taikofon.fi/kauppa. All prices shown include VAT. We kindly ask customers outside EU to contact firstname.lastname@example.org for placing your order. We reserve the right to price- and delivery cost changes.
You can order products in the web shop by placing products in the shopping basket by clicking the `buy´- button after each selected item and filling in the necessary information at the checkout. After a successful order a confirmation will be sent to your email. To be able to receive order and payment confirmation emails you are required to fill in your email address when placing an order.
When ordering from our web store you are expected to have acquainted yourself and committed yourself to the terms and conditions valid at the time of purchase.
You have right to cancel your order within 14 days after placing the order and receiving the invoice.
Flexound Systems is handling all customer information confidentially. Any information is given to external parties from the web store (third parties) except when Flexound Systems Oy is using external services, such as payment services, collecting services, delivery of the orders and processing the return.
All the purchases are paid with an invoice with an advance payment. After placing the order, you have received order confirmation and the invoice to your email address. You find all the necessary information for bank transfer in your invoice.
The delivery costs will be stated when placing the order.
The products are usually dispatched within 3 working days upon the receipt of the payment. We are not responsible for delayed deliveries caused by force majeure or any damage due to delayed delivery. We will notify our customers of any exceptions in delivery times by an email.
According the consumer protection law of Finland, you have a legal right to exchange products or return your order or part of it within 14 days of receiving the order. When returning an order, please contact Flexound Customer Service (+358 10 567 1770) as soon as possible to get details for making the return. The right of return is only applicable to unused, re-sellable products in their original packing. When returning the products, please notice that customer will bear the expenses of return shipping and possible damages caused by the return shipping.
Please attach your customer number / name and contact information as well as your bank account number for money refunds. The refund payments will be paid after Flexound Systems has received the returned products, found them unused and merchantable.
Return your order to:
Flexound Systems Oy
02130 Espoo, Finland
In case your order has gone missing, has been damaged during delivery or you are not satisfied with your order in any other way, you are required to notify the relevant party or parties stated in the terms and conditions within 14 days (email to email@example.com or call +358 10 567 1770). If the order has been damaged during delivery, a complaint must be filed with the carrier company immediately.
Taikofon® FeelSound Player has a twelve-month guarantee from the date of purchase. Store your receipt carefully. The guarantee covers only the defects in materials and manufacture being void if the product is used against instructions or regulations. This guarantee does not affect your statutory rights, particularly those related to guarantee and claims.
In possible claim matters, please contact us by calling the customer service number below or by emailing us. We will return to you as soon as possible.
Flexound Systems Oy:
Customer service: +358 10 567 1770